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Data Entry KPH Practice Test 110: Telephone Etiquette in an Office | Typing Galaxy

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Data Entry KPH
Test 110

Data Entry KPH practice test 110

Telephone Etiquette in an Office · 255 words · 5 min · English · backspace allowed · target 8,000 KDPH

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Practice test modeled on the Data Entry Keystrokes Per Hour (KPH) Test format. Not affiliated with Employers and staffing agencies. 8,000 to 10,000 KPH is typical for alphanumeric entry; 12,000+ is fast. Score combines speed and field accuracy.

5:000wpm100%0/255

Thetelephoneisoftenthefirstcontactamemberofthepublichaswithanorganisation,andtheimpressionformedinthosesecondsishardtochange.Acallshouldbeansweredwithinthreeringswiththenameoftheofficeandofthepersonspeaking.Thecaller'snameandthepurposeofthecallarenotedatonce,andifthemattermustbepassedon,thecalleristoldtowhomandwhentoexpectareply.Messagesarewrittenonastandardslip:thecaller'sname,number,thetime,thesubjectandtheactionrequested,andtheyaredeliveredpromptly.Speakingclearly,slightlyslowerthanusual,andavoidingjargonhelpscallerswhoarenervousorwhosefirstlanguageisdifferent.Confidentialinformationisnevergivenoverthephonewithoutverifyingthecaller'sidentity.Endingwithabriefsummaryofwhatwillhappennextleavesthecallerconfidentthatthematterisinhand.Beforemostofthe

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