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Practice tests are modeled on public exam formats and are not affiliated with any exam body.

Legal Secretary Typing Test 45: Customer Service by Email

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Legal Secretary
Test 45

Legal Secretary practice test 45

Customer Service by Email · 322 words · 5 min · English · backspace allowed · target 60 WPM

← Test 44 All tests Test 46 →

Practice test modeled on the Legal Secretary Typing Test format. Not affiliated with Law firms and courts. 60 to 70 WPM with 95%+ accuracy on legal passages.

5:000wpm100%0/322

Writtenrepliestocustomerscarrytheorganisation'svoice,andacarelessonetravelsfar.Agoodresponseopensbyacknowledgingthespecificissuethecustomerraised,intheirwords,sothattheyknowtheywereheard.Itthenexplainsclearlywhathasbeendone,whatwillhappennextandwhen,avoidinginternaljargonandneverblamingthecustomer.Ifanapologyisdueitisgivenplainlyinthefirstlines,notburiedattheend.Referencenumbers,ordernumbersanddatesarerepeatedsothatthecustomercanquotethem.Thereplycloseswiththenameofthepersonhandlingthecaseandawaytoreachthem.Templatesspeeduproutineanswersbutmustbeeditedsothattheyfitthecase;acustomerwhoreceivesareplyaddressingaproblemtheydidnotreportfeelsworsethanonewhoreceivednothing.Everymessageisproofreadbeforeitissent.Inacriminaltrialtheprosecutionmustprove

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