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Practice tests are modeled on public exam formats and are not affiliated with any exam body.

Legal Secretary Typing Test 84: Working in a Call Centre

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Legal Secretary
Test 84

Legal Secretary practice test 84

Working in a Call Centre · 321 words · 5 min · English · backspace allowed · target 60 WPM

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Practice test modeled on the Legal Secretary Typing Test format. Not affiliated with Law firms and courts. 60 to 70 WPM with 95%+ accuracy on legal passages.

5:000wpm100%0/321

Acallcentreagentmayhandlesixtyconversationsinashift,eachwithacustomerwhowantsaquick,correctanswer.Theagentgreetsthecaller,verifiesidentitywithafewsecurityquestions,listenstotheproblemwithoutinterruptingandrepeatsitbacktoconfirmunderstanding.Whiletalking,theagenttypesnotesintothecustomer'srecord,searchestheknowledgebaseandfollowsthestepsonscreen,sotypingaccuracyatconversationalspeedisacoreskill.Difficultcallsarehandledwithpatience;theagentlowerstheirvoiceratherthanraisingit,acknowledgesfrustrationandfocusesonwhatcanbedonenow.Callsaretimedandrecorded,andqualityteamsreviewasampleforaccuracyandcourtesy.Aftereachcalltheagentcompletesashortsummaryandselectsacategorysothattrendscanbeanalysed.Theworkisdemanding,butitteachescommunicationskillsthatarevaluedineverylaterjob.Thehumanbodyisroughlysixtypercentwater,and

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